Q. Do remanufactured cartridges supplied by reputable operators ever fail in service?

A. Of course they do, as do new original manufacturers toner cartridges. No product can be 100% perfect 100% of the time. However, the failure rate of the cartridge remanufactured in a factory environment with recognised quality standards is very low and comparable with that of the oem. The fact that traceability is provided has over a period helped to eliminate any repeat procedural problems. Most problems in fact are down to transit or handling damage.

Q. What if my printer supplier insists that i use original oem cartridges or else he will not service my printer ?

A. This was once a very common attitude among oem distributors who had their customer over a barrel paying high prices for original toner cartridges. Although we still meet examples of the scenario it has lessened with the massive growth and improved quality of the remanufactured product in recent years. Ask yourself, are you really prepared to let a dealer dictate to you, the customer, where you buy your consumables and at what price? Some dealers try to intimidate the user by saying that the use of a non-original cartridge will lead to the disqualification of printer warranty. To the best of our knowledge no printer manufacturer has invalidated a warranty or maintenance contract because of the use of a remanufactured product. To do so would be very dubious practice indeed. It would actually violate anti-trust laws in the USA. To quote Hewlett Packard: "The use of non-Hewlett Packard toner cartridges does not affect either the warranty or any maintenance contract purchased from HP". They go on to state, "however, if an HP Laserjet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract" there is no reason to suppose that other manufacturers would take a different line. In the extremely unlikely event that one of our cartridges should damage your printer it would be covered by our product liability insurance. This is really only a fall back cover. In five years and many thousands of units it has never been necessary to make a claim. In practice the way in which a laser printer operates means that any damage likely to be caused by a defective cartridge is extremely limited and most afflictions, as with the original toner will be cured simply by swapping one toner for another.

Q. How extensive is the range of available remanufactured toner cartridges?

A. Together with the large variety of new compatible toner kits available for such makes as Oki, Mannesmann Tally, Panasonic, Kyocera BT fax etc, the remanufactured range covering such as Canon, HP, Epson, DEC, IBM/Lexmark, Samsung, etc. Is extensive enough to cover about 85% of the installed laser/copier/fax market. If your particular model is not listed in our price lists please contact us for a quotation. We can often help on old or obscure models. For Colour Lasers, the coverage by compatible options is not as extensive, and those remanufactures and bottled toners which are available are included in our on-line shop.

Q. Can you assist in the removal of my empty cartridges?

A. Yes. We will remove your used toners for responsible disposal. I.e. Removal of reusable parts and environmentally sound recycling of the remainder such as the melting down and recycling of worn plastics and toner for other industrial use. Please note, we regret that we can provide this service for our own users only.

Q. I refill my own toner cartridges. Can you provide the toner? 

A . We carry toners for the HP/Canon engine printers for our own remanufacturing needs and we also offer these to users who wish to refill their own cartridges. They are listed under the appropriate machines as “bottled toner” and each bottle is one complete fill of the correct toner for that particular cartridge. Remember that the OPC drum will eventually become life expired.